FREQUENTLY ASKED QUESTIONS

Shipping Information

MY PACKAGE IS DELAYED. WHAT CAN I DO?
We always strive to expedite the delivery of your order. However, due to the logistical challenges from COVID-19, your package may be delayed. This may be because of supply side challenges, fewer cargo flights for courier services, slower customs, and reduced postal hours. We hope you understand the current situation. If you don't receive your package within 6 weeks of placing your order, please don't hesitate to request a refund.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We expect most packages to take anywhere between 2-4 weeks and provide the tracking number for you to follow your package. However, due to the ongoing logistical challenges from COVID-19, your package may be delayed. If you have any questions regarding your package, please don't hesitate to contact us.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most international countries, including the United States, European countries, Southeast Asian countries, and more. If you have a special circumstance, please don't hesitate to contact us.
WHAT SHIPPING METHODS ARE AVAILABLE?
Most of our packages are sent via ePacket, an efficient and affordable shipping option that allows us to keep the price of our items low, while ensuring quick delivery. If you're received a tracking number for your order from us, you can track your package here.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept most forms of payment, including Paypal, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay.

Orders and Returns

HOW CAN I CANCEL OR CHANGE MY ORDER?
You may request a cancellation of your purchase within 24 hours of your purchase. After 24 hours, you may be denied a cancellation of the order as the package may have already been shipped by our supplier. Please contact us here.
HOW DO I TRACK MY ORDER?
For most orders, once your order has been shipped, we will provide a tracking number and instructions on how to track your package via a shipment confirmation email.
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